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Simplifying Multilayer Network Operations for Utilities

Learn how utilities can simplify complex network operations through multilayer network management and low-code automation. This course explores how integrated IP and optical network visibility, automation workflows, and operational insights help utilities improve resiliency, accelerate troubleshooting, and reduce manual operational effort.

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  • Instructor
    Mitch Simcoe
  • Level
    Beginner
  • Study time
    ~ 45 min
  • Video time
    20 min
  • Lessons
    6

Certification included

Earn a certificate upon successful course completion to showcase your skills.

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About This Course

Target Audience

Prerequisites

Related Courses

About This Course
Utility communication networks are becoming increasingly complex as organizations modernize infrastructure, integrate renewable energy resources, and manage growing operational demands. At the same time, utilities face challenges such as aging infrastructure, limited end-to-end visibility, shrinking skilled workforces, and rising pressure to improve operational efficiency.

This course introduces the concepts of multilayer networking and multilayer automation within utility environments. Participants will learn how utilities can manage IP and optical network layers together to improve topology visibility, alarm correlation, troubleshooting, service resiliency, and operational awareness.

The course also explores how automation and low-code workflow tools can simplify repetitive operational tasks, accelerate service provisioning, support proactive maintenance, and reduce dependency on manual processes. Through practical use cases and workflow examples, participants will gain insight into how modern multilayer management platforms help utilities operate more efficiently while improving network reliability and service performance.
Target Audience
  • Utility network engineers
  • Utility communication professionals
  • Network operations center (NOC) personnel
  • Utility IT and OT professionals
  • Telecommunications managers
Prerequisites
  • Basic understanding of utility communication networks
  • Familiarity with IP and optical networking concepts is helpful
  • General knowledge of network operations and troubleshooting processes
Course Suggestions
Stay tuned as we continue to expand the curriculum with hands-on, practical guidance tailored to utility professionals.

What you´ll learn

  • Explain the operational challenges utilities face in managing multilayer communication networks

  • Identify key use cases for multilayer visibility, topology mapping, and alarm correlation

  • Describe how automation supports service delivery, network optimization, and maintenance activities

  • Describe the relationship between optical, Ethernet, and IP network layers

  • Analyze how multilayer management improves resiliency, troubleshooting, and operational awareness
  • Explain how low-code workflows and automation tools simplify operational processes within utility networks

   Self-pace-learning

    Resume anytime

  Access on mobile

  Closed captions

Course Content

Your Instructor

Mitch Simcoe

IP Optical Solution Marketing

About the instructor

Mitch Simcoe has over 30 years of experience in the telecommunications industry starting with Bell Canada and later with Nortel in numerous roles in Marketing and Product Management in product groups including voice switching, broadband access and optical networking.

He formerly was at Ciena in the role of Director of Solution Marketing and was responsible for supporting Utilities to modernize and automate their networks.

Mitch is now part of Ribbon Communication’s IP Optical Marketing team supporting the utility and DCI verticals as well as driving the marketing of Ribbon’s Muse Multi-layer Automation Platform. He received a Bachelor of Engineering and an MBA from McGill University in Montreal, Canada 
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Earn a career certificate and PDH hours

  • How does it work?

    UTC provides Certificates of Completion for Professional Development Hours (PDHs) for all education we provide. You must check the regulations in your state’s licensing agency to ensure you meet the requirements.

  • PDHs & Certificate - Just a Click Away

    After completing the course - and passing a short quiz, if required - participants will earn Professional Development Hours (PDHs) and receive a certificate of completion or a career certificate, which can be downloaded directly from the course player or shared on platforms like LinkedIn.

What Our Learners Say

Simple to understand!

This is for me a very valuable experience and I would recommend this training to other organizations.

Step up your game!

Your commitment, passion, and delivery were really amazing. We had a great start and the speed as well as intensity with which we rolled out globally over 3 years was unbelievable.

Concise and practical content

I learned a lot and now feel ready to implement these techniques into my organization. 

Very Professional!

It was an excellent training program, and I am very pleased. The instructors were very knowledgeable, and the content was relevant to our industry.

Simple to understand!

Armed with the knowledge and techniques obtained from your school, I feel more equipped to navigate the challenging social aspects of the real world and become a professional in my field of choice.

Excellent Training Program!

The presenters were amazing. They were engaging, timely, and knowledgeable

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