Podcast - C-Suite Conversations
C-Suite Conversations Ep. 8 - Featuring Bobby Slaton (Hansen Technologies)
In Episode 8, Rusty sits down with Bobby Slaton, Executive Vice President of Americas for the Energy & Utilities sector at Hansen Technologies, to discuss how artificial intelligence, customer experience, and digital transformation are reshaping the utility industry.
About this episode
Topics in this episode include:
The growing role of AI in utility customer service
Improving the customer experience through digital innovation
Workforce challenges and the "Silver Tsunami"
Global trends shaping the energy and utility sector
The future of conversational AI and utility engagement
Modernizing utility operations through technology
With nearly 30 years of experience in utility software and technology, Bobby shares valuable insight into how utilities can leverage AI, automation, and customer-focused solutions to improve operations while meeting the evolving expectations of today's consumers.